Effective date: 22 October 2026 Operated by: Connect Quotient® Brand Name - Ease & Flow Dialogues™
1. Our Commitment to Privacy
Ease & Flow Dialogues™ respects the dignity, privacy and confidentiality of every individual who interacts with us.
Our work involves leadership development, coaching, reflection and community participation. We recognize that participants may share personal experiences, aspirations, professional challenges and sensitive reflections.
This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit our websites, complete assessments, register for events, purchase programs, participate in our community or use related services.
We aim to handle personal information fairly, transparently and in accordance with applicable Indian law.
2. Who Is Responsible for Your Information
The organization responsible for the personal information collected through Ease & Flow Dialogues is:
Legal entity: Connect Quotient® Brands: Ease & Flow Dialogues™ and Connect Quotient® Registered address: G302, Sangria, Megapolis, Hinjawadi Phase 3, Pune, Maharashtra, India - 411057 Privacy contact: kalpesh@connectquotient.com
Where third-party platforms independently collect information under their own terms, their respective privacy policies may also apply.
3. Information We Collect
Depending on how you interact with us, we may collect:
Identity and contact information: Name, email address, phone number, city, country and other registration details.
Professional information: Designation, organization, industry, professional experience and leadership interests where voluntarily provided.
Membership and transaction information: Program registration, membership type, purchase history, invoice information, payment status and access records.
Assessment and reflection information: Responses to leadership assessments, surveys, coaching forms, self-reflection exercises, personal goals, commitments and progress reviews.
Community information: Profile details, posts, messages, comments, shared reflections and participation in discussions.
Session information: Attendance, questions, chat contributions and audio/video recordings where sessions are recorded with appropriate notice and permission.
Technical and usage information: Device information, browser details, IP address, cookies, website interactions, authentication and platform usage information where collected.
Communication preferences: Your choices regarding program updates, newsletters, WhatsApp messages and other communications.
We aim to collect information reasonably necessary for identified purposes and avoid unnecessary collection of sensitive personal details.
4. Why We Use Personal Information
We may process personal information for the following purposes:
- Registering participants and providing requested services.
- Managing membership, coaching appointments and community access.
- Processing payments, maintaining invoices and meeting tax obligations.
- Delivering courses, workshops, recordings, assessments and learning resources.
- Providing personal progress reflections or assessment reports.
- Sending session reminders, program information and essential service communications.
- Responding to queries, complaints and privacy requests.
- Maintaining platform security and preventing misuse.
- Improving program delivery and participant experience.
- Conducting analytics and understanding aggregated engagement.
- Sending optional marketing communications where permitted and appropriately authorized.
- Meeting applicable legal and regulatory requirements.
We use consent where required by applicable law and other legally permitted grounds where available.
Participation in a paid or free program does not automatically constitute permission to receive unrelated promotional communications.
5. Leadership Assessments and Personal Reflections
Our assessments, coaching exercises and reflection tools may involve information about personal experiences, professional challenges, aspirations, patterns, reactions and perceived strengths.
Such information is collected for reflective learning, coaching-related support and the specific purposes communicated when the information is requested.
Assessment results are not intended as clinical diagnoses or formal psychological evaluations.
We will not disclose identifiable assessment responses or personal reflections to employers, colleagues, other community members or unrelated third parties without appropriate authorization or another lawful basis.
Where an organization sponsors participation, any reporting arrangements involving individual information should be clearly communicated to the participant.
Aggregated or appropriately anonymized insights may be used for learning and program improvement.
6. Confidentiality Within the Community
Confidentiality is one of our core community commitments.
Members may share professional situations, personal dilemmas, workplace challenges, relationships or experiences during live sessions and community discussions.
We expect members to respect the privacy and dignity of other participants.
Our principle: The learning may travel with you. Another person's identity, story and private details must not.
Members must not record, publish, circulate, quote or disclose another participant's identifiable sharing without permission.
However, group conversations involve multiple independent participants. While we establish confidentiality rules and take reasonable action against violations, we cannot guarantee the conduct of every participant.
We encourage members to exercise discretion when sharing highly sensitive information.
7. Who Can See Community Information
When you join our community, some information may be visible to other authorized participants.
Depending on the platform settings, this may include your name, profile photograph, designation, introduction, community posts, comments and contributions to shared discussions.
Private coaching information and individual assessment responses are not intended for general community visibility unless you choose to share them.
Please review what you post and avoid sharing information you do not wish other members to see.
Other members must comply with our confidentiality and community guidelines.
8. Session Recordings and Consent
Certain educational webinars, workshops and learning sessions may be recorded for replay, program continuity or authorized member access.
We will provide appropriate notice when a session is intended to be recorded.
Where identifiable participant contributions are captured, appropriate permissions and safeguards will be applied.
Sensitive personal-sharing sessions may remain unrecorded, or recording may be paused or limited where appropriate.
Participants may choose not to speak on camera or disclose personal details in recorded sessions. Where participation requires identifiable recording, this should be clearly communicated in advance.
Public use of identifiable video, audio, personal stories or other contributions for promotional purposes requires appropriate authorization.
Recordings will not be treated as unrestricted public content merely because a participant attended a session.
9. Payment and Billing Information
Payments may be processed through TagMango, payment gateways or other authorized service providers.
We may receive transaction details, payment status, amounts, invoices and other billing information necessary for program administration and statutory compliance.
Sensitive payment authentication details are normally processed by the relevant payment service provider.
We encourage participants to review the privacy and security practices of the payment provider used at checkout.
10. Third-Party Service Providers
We may engage technology and service providers for:
- Website hosting and analytics.
- Community and learning management.
- Payment processing.
- Video conferencing and recordings.
- Coaching forms and assessments.
- Email, SMS and WhatsApp communications.
- Appointment scheduling.
- Customer support and operational administration.
These providers may process information necessary to deliver their services, subject to contractual arrangements, their relevant privacy policies and applicable law.
We seek to use appropriate safeguards when working with service providers.
Some providers may store or process data outside India. Where applicable, such processing will be handled subject to relevant legal requirements.
11. Cookies and Website Analytics
Our websites may use cookies or similar technologies to operate essential features, analyze website usage, improve performance and measure the effectiveness of communications.
Where legally required, we will obtain appropriate consent for non-essential cookies or tracking technologies.
Available browser or website controls may allow users to manage certain cookie preferences.
Specific analytics and advertising providers should be disclosed where applicable.
12. Communications and Marketing Preferences
We may contact you through email, phone, WhatsApp, SMS or platform notifications.
Communications may include essential program information, session reminders, account notifications, support responses and learning resources.
Promotional content, newsletters and invitations to new offerings will be sent in accordance with applicable consent and communication requirements.
You may request to stop receiving promotional communications through the available unsubscribe facility or by contacting us.
Opting out of marketing does not prevent necessary transactional or service-related messages.
13. Testimonials and Success Stories
We may invite participants to provide feedback, testimonials, reviews or descriptions of their experiences.
We will seek appropriate permission before using identifiable personal stories, photographs, videos, designations or organizational details in our marketing.
Permission for public promotional use is distinct from permission to participate in a program.
A participant may request withdrawal of promotional consent, subject to applicable law and practical limits relating to materials already lawfully distributed.
We may use properly anonymized or aggregated feedback that does not identify an individual.
14. Data Sharing and Disclosure
We do not sell personal information.
We may disclose relevant personal information:
- To authorized service providers delivering services on our behalf.
- To payment providers for legitimate transactions.
- To professional advisers where reasonably necessary and subject to confidentiality obligations.
- When required by applicable law, legal process or competent authorities.
- Where reasonably necessary to address fraud, serious safety concerns or unlawful activity, subject to applicable law.
- With your permission for other clearly communicated purposes.
We do not disclose private member reflections to unrelated businesses for their independent marketing.
15. Information Security
We take reasonable technical, organizational and administrative measures to protect personal information.
Measures may include appropriate access controls, account security, restricted internal permissions, secure service providers and procedures for handling privacy concerns.
No internet service or digital system can guarantee absolute security.
Members are responsible for protecting their own login credentials and promptly reporting suspected unauthorized access.
Where a personal data breach occurs, we will assess and respond to it in accordance with applicable legal requirements.
16. Data Retention
We retain personal information only for periods reasonably required for the purposes for which it was collected, subject to applicable legal obligations.
Retention may depend on:
- Active membership or program access.
- Required financial, tax or transaction records.
- Coaching and program administration.
- Resolution of complaints or disputes.
- Security, fraud prevention and legal obligations.
- Consent and the ongoing necessity of particular information.
When information is no longer required, we will take appropriate steps to delete, de-identify or otherwise handle it securely, subject to applicable law.
Some information may remain in authorized backups for limited periods before deletion through established processes.
17. Your Privacy Rights and Choices
Subject to applicable law, you may request:
- Information about the personal data we hold and process.
- Correction or updating of inaccurate information.
- Withdrawal of consent for relevant processing.
- Erasure of information where legally applicable.
- Assistance with a privacy-related complaint.
- Information about available grievance-redressal mechanisms.
As additional provisions of India's digital personal data protection framework take effect, we will implement applicable rights and procedures, including nomination rights where required.
Withdrawal of consent may affect services that depend on the relevant information.
Withdrawal will not necessarily invalidate lawful processing completed before withdrawal or override legally required retention.
18. Privacy Requests and Grievance Handling
You may contact our designated privacy or grievance contact regarding questions, correction requests, deletion requests, unauthorized disclosure or other concerns.
Contact: Kalpesh Raichura Email: kalpesh@connectquotient.com Address: G302, Sangria, Megapolis, Hinjawadi, Phase 3, Pune, Maharashtra, India - 411057
We will acknowledge and address requests in accordance with applicable legal requirements.
Where permitted by law, unresolved complaints may be taken to the competent authority.
19. Children and Age Restrictions
Ease & Flow Dialogues programs and member communities are intended for adults aged 18 years and above.
We do not knowingly invite children to register for adult coaching programs or provide personal information through member services.
If we become aware that a child has provided information without the legally required authorization, we will take appropriate action.
20. External Websites and Links
Our websites, learning resources or communications may contain links to external websites, videos, articles, platforms or other resources.
These external services may have independent privacy practices.
We encourage users to review relevant third-party policies before submitting personal information.
21. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, legal obligations or information-handling practices.
The latest version will be made available through our website or platform.
Where required by law, we will provide appropriate notice or obtain consent for materially different processing purposes.
22. Contact Information
For questions about this Privacy Policy, please contact:
Ease & Flow Dialogues™ / Connect Quotient® Legal entity: Connect Quotient® Email: kalpesh@connectquotient.com Address: G302, Sangria, Megapolis, Hinjawadi, Phase 3, Pune, Maharashtra, India - 411057
Our commitment
We seek to build an environment where people can participate with confidence that their dignity and personal information matter.
Privacy is not merely a platform requirement. It is an essential part of the trust we intend to honour.